Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL Swisspack with tracking and drop-off with signature. If you prefer delivery by La Poste, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
A1. Shipping costs and packaging amounting between CHf 10.00 and CHF 12.00 will be charged for orders which total products countervalue is less than CHF 150 and whose weight does not exceed 30kg. Additional charges will be considered for orders weighing more than 30kg.
A2. Additional shipping costs will be added to the order of braseros or large boxes of goods such as corn chips.
A3. Additional shipping costs may be added for orders shipped by Swiss Post.
A4. Orders shipped to France will be charged based on current shipping tariff of Colissimo.
A5. Shipment to other countries: please send your request to firstname.lastname@example.org
A6. The fresh, frozen and fragile products are sent at the risk and peril of the customer. The frozen goods arrive thawed for rapid consumption and should not be refrozen. On request of customer frozen goods can be sent by carrier (min. CHF 60.00).
The shipping costs for HoReCa customers are defined according to the following delivery areas :
Zone A (Geneva and surroundings): daily, free from CHF 150.00
Zone B (Lausanne and Vaud): Wednesday and Thursday, free from CHF 250.00
Zone C (Fribourg and Valais): Wednesday or Thursday, free from CHF 650.00
No shipping costs are charged to orders collected to one of our stores. Payment can be made on the spot in cash or in advance by bankwire or by credit card through Paypal or by invoice if agreed on.
Your package will be dispatched at your own risk, particularly the frozen goods but special care is taken to protect fragile objects. If you want a special shipment or delivery for your frozen goods, please contact us for extra fees. Boxes are amply sized and your items are well-protected.